Happy Holidays! This page is dedicated to providing customers with information related to possible shipping delays during the 2022 holiday season.
We at Sacha & Co understand how important it is to receive your order quickly, so we hope that what we share here will provide you with the necessary information you need to track your order and understand what is happening this holiday season.
Production Time: Because we make every order ourselves, our production time fluctuates throughout the year based on order volume. As you can imagine, the very large increase in online shopping has kept us busier than ever before (and we're so grateful!) however we have been working very hard to ship holiday orders within about 1-2 business days and sometimes the same day you order..
Shipping Method/Shipping Time: The shipping method selected at checkout dictates the method that your order will be shipped, and also the speed of shipment (during normal times of year). This is separate from our production time, which is the time needed to hand make your order. As we ship across Canada and the USA we currently use several shipping carriers, so that we can provide you the quickest and most cost effective shipping available.
Normal delivery times are between 4-10 business days within North America. However, because of the large backlog of packages that the carriers are handling at this time of year year, those estimates are pushed out. Unfortunately, we cannot control this, and once your package is shipped, the carrier shown in your tracking information is responsible for final delivery (from the length of time it takes to the route the package takes on its way to you).
All in all the shipping carriers are under pressure at the busiest time of the year.
What can we do? One action that has proven helpful to customers in the past is signing up for email updates directly from the carriers tracking page. It might sound bizarre, but signing up for these updates can sometimes "shake loose" the package and the system updates & starts showing more up to date tracking information.
To help we made this certificate that can be printed out and placed into a holiday card to let the recipient know that their gift is on its way and that they haven't been forgotten. (we'll no doubt be doing this with our loved ones this year!).
We totally understand the frustration of slow delivery, lack of tracking updates, and having to wait longer than normal for holiday gifts to arrive. We at Sacha & Co are encountering the same things with some of our holiday purchases for loved ones. We want to assure you that we hear you, we understand you, and we're right here with you, working hard to help our customers receive their orders as soon as possible. We are so incredibly grateful for your support of our small business this holiday season!
If you still have questions, please don't hesitate to email us at email@example.com with your order number in the subject line and we will be happy to help in any way we can!
With wish you all a safe and Happy Holiday Season.
Sacha, Alistair & Charlotte